Quincy The swimming season has officially begun, and because the weather is finally getting warmer, taking a dip in the pool sounds very revitalizing. Before deciding to add a backyard pool to your list of summertime improvements, thoroughly investigate potential contractors.
Purchasing a pool is a significant investment, but a well-built pool may endure for a long time with the right upkeep. Therefore, picking the correct contractor is crucial.
Customer service problems, failure to finish tasks or answer calls, or failure to uphold warranties are the most common complaints that the BBB receives regarding pool companies or contractors.
It might be daunting to sort through all the possibilities available to contractors, particularly if you don’t have any personal recommendations. But don’t decide right away. Before signing, thoroughly read contracts, avoid making full payments up front, and research BBB-accredited businesses.
Advice from the BBB for pool owners:
- Assess your needs. Think about how and when you and your family would use a pool. Decide what type of pool fits your budget and space. Remember that pools can require a significant investment of time and money.
- Ask around. Friends and family can provide recommendations or let you know if they ve had a poor experience with a contractor.
- Check with BBB. You can look up companies and contractors near you at BBB.org. There you can see their BBB Business Profile, which shows their rating, customer reviews, any complaints and resolutions. You can also request a quote from BBB Accredited contractors directly from their profile.
- Check the years in business. Sometimes, pool companies that start off with a bang can go out of business just as fast. Look for a pool contractor that has been in business for at least a few years and has a strong track record.
- Get at least three estimates for the same set of conditions. Make sure the estimates specify the size of the pool and an itemized list of construction materials.
- Make sure your contractor is licensed and insured. If you have any questions, contact the appropriate licensing board.
- Find out who will be doing the actual work the contractor s employees or subcontractors.
- Ask about site and soil evaluations. Find out whether the builder can make site and soil evaluations for your property. Consider whether your pool needs grading or landscaping work.
- Ask about warranties and whether the contractor will do maintenance and repairs after the pool is completed.
- Don t pay the full amount in advance. While some contractors ask for a deposit up front, you should only make the final, full payment once the work is completed to your satisfaction. Pay with a credit card so you can dispute charges if needed.
- Get it in writing. Get a contract with all details of the job, including any verbal promises, in writing and review it carefully before signing. Ask for a lien waiver upon completion of the project, which shows that suppliers and subcontractors have been paid.
The Quincy Better Business Bureau’s regional director is Don O. Brien. Reach him at 217-209-3972 or [email protected].
